We are registered with the Information Commissioners Office (“ICO”) under registration number ZA791952 and you can view more information about our registration online here.
The Services and our websites are operated by MOTHERDOM C.I.C. (“we”, “us”, “our”) a company incorporated in the United Kingdom with company number 11687109 and registered office at 27 Mortimer Street, London, W1T 3BL. We are the “data controller” (i.e. the company which decides why and how your personal data should be processed) under data protection law. If you register to access any of our Services, then we may also act as a data processor in connection with the delivery of our Services to you.
This policy is updated from time to time and this latest version was updated in February 2021. All updated versions of the policy will be published on this page of the website. This policy has been updated to reflect the changes introduced by the Data Protection Act 2018 (“DPA”) and the General Data Protection Regulation (“GDPR”) as it has effect in both the United Kingdom and the European Union post-Brexit.
1) INFORMATION WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (i.e. anonymous data). When you visit our website, receive our Services or correspond with us in person or by phone, e-mail or otherwise then you may give us information about you or other people that would be classed as personal data. The type of information that we may collect, use, store and transfer about you can be grouped into the following categories:
- Identity Data which could include your first name, last name, username or similar identifier, marital status, title, headshot photo (for our Membership Scheme), date of birth, information about your family and gender;
- Contact Data which could include your billing address, delivery address, home address, email address and telephone numbers;
- Financial Data which could include your payment card details;
- Transaction Data which could include details about payments to and from you to us and other details of products and Services you have purchased from us;
- Technical Data which could include you internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites;
- Profile Data which includes your username and password for any accounts set up to access our products and Services, purchases or orders made by you, feedback responses or comments you post;
- Qualifications Data which is specific to our Membership Scheme and is any information and/or evidence that we request from any applicants to the Membership Scheme such as qualification information;
- Health Data from time to time, you have the option of telling us about your health which may be in relation to our Services, if you contact us about more generally or in relation to a contribution you may choose to write for our websites;
- Usage Data which includes information about how you use our websites, products and Services; and
- Marketing and Communications Data which includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel an aspect of the Services you have asked us to provide but we will notify you if this is the case at the time.
2) HOW WE USE YOUR PERSONAL DATA
To provide our Services to you
We may collect, process and store your personal data in order to enter into and/or perform the contract with you to provide you with the Services, such as:
- processing your online purchases of the magazine or our merchandise;
- processing supporter payments;
- processing payments for coaching with Anna Ceesay;
- facilitating access to our Membership Scheme and Membership Directory whether you act as a customer or register as a professional Member;
- notifying you about any changes to our terms, Services or your magazine or merchandise purchases; and
- managing our relationship with you.
To respond to your enquiries
If you contact us about our Services or more generally, then we will use your personal data to respond to your enquiries. Where you contact us, you consent to us processing your personal data to respond to your query.
In line with the legitimate interests we have in promoting our business and offering customer services, we will process your enquiries to provide you with information about our Services that we think will be of interest to you. This might include replying to your enquiry or sending you our newsletter where you have consented to be added to our mailing list.
We may process enquiries to take steps you ask of us with a view to entering into and/or performing a contract with you to provide you with our Services. You are under no obligation to provide us with any details, but if you don’t provide all relevant information, we may not be able to help.
We may also collect information that you provide to us voluntarily when enquiring about our Services or more generally, for example, when you communicate with us via emails. Such information may include information relating to your health or information about your child. This information is only ever processed to respond to your enquiry or with your explicit consent.
Certain aspects of our Services are paid for Services which will include our Membership Scheme, paid partnerships, purchases of our magazine and merchandise, supporter payments and coaching services delivered by Anna Ceesay. We process payments using our third party payment provider, Stripe, who will collect, store and process payment information from you, including your name, email address, credit or debit card number and bank account details. Our servers will not collect or have access to your sensitive payment details, and these will only be held by Stripe.
We may use your Identity, Contact, Technical, Usage and Profile Data (as outlined above) to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, Services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased products or Services from us and, in each case, you have not opted out of receiving that marketing. We will always get your express opt-in consent before we share your personal data with any other company for marketing purposes.
We may use third party providers, such as MailChimp, to process these marketing emails.
If you would like to be removed from this mailing list, please contact us at firstname.lastname@example.org or click unsubscribe at the bottom of each marketing email.
How you use our website (analytics)
We process this information to understand how visitors use our website and to compile statistical reports regarding that activity (for example, your IP address is used to approximate the country from which you access our website, and we aggregate this information together so we know that, for example, most of the visitors to our website come from England).
This processing is necessary for us to pursue our legitimate interests in improving our website, our Services and providing a better all-round service and source of information to visitors.
This information is not used to develop a personal profile of you. All such information is aggregated and stored anonymously.
We also need to satisfy specific conditions for using your health data. We rely upon the following grounds in this regard:
- Express Consent: you expressly consent to the processing of data concerning your health to allow us to deliver our Services or as otherwise outlined in the ‘Health Data’ section above; and
- Insurance and records: we retain sufficient records as necessary and for the purpose of the establishment, exercise or defence of legal claims.
Click here to find out more on the Information Commissioner’s Office website about the types of lawful basis that we will rely on to process your Personal Data.
Where we do ask for your consent (for example in processing data relating to your health) we will do so in order to comply with the principle that any processing must be lawful, fair and transparent.
All content you submit to us
If you send us objectionable content or otherwise behave in a disruptive manner when using our Services, we may process personal data included in your messages to respond to and stop such behaviour.
We process personal data in this way to ensure that use of our Services are lawful, does not disrupt, does not harass our staff or other individuals, and to enforce our legal rights and to comply with our legal obligations.
Where we reasonably believe you are or may be in breach of the law (for instance, because content you send amounts to harassment or is defamatory), we may use your personal information to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content.
Where we process personal data in this way, we will hold that personal information on our systems for as long as is reasonably necessary to achieve these objectives.
Where we rely on legitimate interests as a ground for processing your personal data, we make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.
3) DO WE SHARE YOUR PERSONAL INFORMATION WITH ANYONE ELSE?
We keep your information confidential. Whenever we transfer your personal data outside of the European Economic Area (EEA) we ensure that we have appropriate measures in place as a safeguard for this transaction (see point 4 below).
In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).
If we are involved in a merger, acquisition, or sale of all or a portion of our business or assets, the information we hold may be included as part of that sale, in which case you will be notified via email and/or a prominent notice on the website of any changes in ownership or use of your information, as any choices you may have regarding that information.
Except as provided above, we will not provide your information to third parties.
4) INTERNATIONAL DATA TRANSFERS
As mentioned above, where we transfer your data outside of the EEA, we have agreements in place with the relevant parties which include either (i) standard data protection clauses adopted by the relevant data protection regulator and approved by the European Commission or (ii) standard data protection clauses adopted by the European Commission, to ensure that appropriate safeguards are used to protect your personal data. Alternatively, we may choose to put in place other alternative and appropriate safeguards. If you require more information about these safeguards, you can contact us at email@example.com.
5) YOUR RIGHTS IN RELATION TO PERSONAL DATA WHICH WE PROCESS RELATING TO YOU
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to access the Information Commissioner’s Office website to find out more about the following rights:
- Right to be informed if your Personal Data is being used;
- Right to access your Personal Data;
- Right to get your Personal Data corrected;
- Right to get your Personal Data deleted;
- Right to limit how we use your Personal Data;
- Right to data portability;
- Right to object to processing of your Personal Data;
- Right to restrict the processing of your Personal Data.
- Right to withdraw consent.
Wycliffe House, Water Lane
We aim to respond to all legitimate requests with one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
Our Services are designed for adults only and not available to any to children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with personal data or have accessed our Services, he or she should contact us at firstname.lastname@example.org. We will delete such personal data within a reasonable time.
We know that data security is important to you and it is therefore important to us. We have put in place appropriate technical and organisational precautions to prevent the loss misuse or alteration of your personal information. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
This policy may be updated from time to time at our sole discretion. We will notify you of any changes by posting the new policy on this page of our website.
9) DATA RETENTION
We will hold your personal information on our systems for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We may process your personal data where processing is necessary for us to comply with a legal or regulatory obligation.
Consider whether you want a digital log of your visit to our website to be recorded in your browser. If you don’t want a record to be kept, you can choose to delete your browser history afterwards or view our pages in incognito mode / private browsing, which won’t store your browser history, cookies, or search history after you’ve closed your browsers. However, you are not invisible.
Using incognito mode / private browsing does not hide your browser history from your internet service provider or us.